Visited for the Santa train today with three young children (2,3 and 6) and I cannot believe how bad it was. The children were given presents in a plastic bag,... read more Santa’s beard was falling off, his outfit was old and dirty, and the elf who ‘entertained’ us was just odd.

There was no effort put into any of it. It lasted around 30 minutes and the presents that the children received were cheap and not age appropriate. The adult ‘gift’ was a pen advertising the railway.

To try to make at least one part of it enjoyable for the children, we went to the cafe afterwards for a hot chocolate...to find that they had run out and it was only 2.30pm.

It was all a shambles. Extremely badly organized and nothing like it was advertised.

  Not quite what I was expecting. Cars were parked in very muddy clogged grass making it difficult to get parked. It all seemed a little chaotic when we got there.... read more Santa saw the children for all of a minute as he handed out plastic bags with the kids presents in, which weren’t wrapped (not a big issue, but would have been nicer wrapped). The toys itself were age appropriate which was good. I thought we would be on the train for around an hour but it was 10 minutes up the road. Parked for 10 minutes whilst elves set up entertainment and 10 minutes back. The entertainment was ok, but wasn’t what I was expecting from the adverts. I think if this wasn’t here it the experience would have been awful. They did make it fun for 10 minutes. We had travelled nearly two hours each way (150 miles) to come to see Santa for 1 minute between three kids and the only interaction with him was to pass their present. They didn’t get to talk to him. There was the option to go and see him in the grotto after we got back to the station but the queue was long and the train was waiting to go again with the next lot so we didn’t wait.
It really didn’t add to things when a little boy in the seats in front hadn’t got a present as it had been forgotten as the grandparent was kicking off (I understand the frustration) but it really spoilt the atmosphere for other guests as she kept complaining. Then the elf singer asked for feedback on trip advisor which set her off again.
It was ok, but wasn’t what I expected and I think my children would have preferred somewhere where we could talk to father Xmas for 5 minutes. I appreciate its voluntary workers and I appreciate their time, just think it needs a few tweaks

  8 of us attended the Santa special yesterday,its hard to believe that these events are run by volunteers.
The attention to detail, the layout, decoration, gifts etc.
Absolutely fantastic experience... read more and genuinely lovely people!
Parking was the only issue we had on the day.

  Well worth the £12 each, so much effort has gone into the experience. Santa knew every childs name on the train, friendly people helping and lots of singing

  We (my two friends and I) visitied Sunday last (13th Spet '20) after having to postpone the week prior and wer elucky enough to getthe last 'compartment' :) We had... read more a lovely time and everyone was so friendly and the staff and volunteers are to be commended for making us feel so welcome. Yes, the railway is (for now) only a short ride there and back, but it was so relaxing and for all of us (as we are of a certain age (!) very nostalgic...the 'safety' (virus) arrangements were really efficiently done too; each 'party' had a compartment for themselevs so no problem there :) I think those old Mk1 carriages should be made compulsory on today's railways :) So comfortable compared to the awful claustrophobic seating etc on modern railway stock..well done to you all and we will visit again :) Regards John D and Co x (Sheffield)

  A very enjoyable entertaining treat for Christmas. All staff worked really hard for this event. Each child got a gift with their name on and the adults got a gift... read more too. The train ride was just long enough to keep young children engaged and it was great fun to see children and adults joining in with the sing a long. Will be going again next year.